https://clarityapp.in

India's Biggest
Emotional Support Platform

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India's Biggest
Emotional Support Platform

PRIVACY POLICY

INTRODUCTION

We take data security and privacy with critical importance. We obligate ourselves to maintain a no-leak and no-disclosure business as any private and sensitive data must receive proportioned protection. In CLARITY App (as defined under User Terms & Conditions), Users and Listener, are in control and can decide what they want to share and what they prefer to keep private.

CLARITY, is an internet based mobile phone application owned by M/s We Heal Private Limited. CLARITY or M/s We Heal Private Limited may hereinafter be referred to as “Us” or “We” or “CLARITY” as and when the context allows. The user shall hereinafter be referred to as “You”, “Your” or “User(s)”. Individuals on the CLARITY App engaging in discussion with Users shall be referred to as “Listener(s)”.

CLARITY and the User may together be referred to as “Parties” or individually as “Party”.

Terms We, CLARITY or M/s We Heal Private Limited, covers their respective current or former employees, officers, directors, agents, successors, assigns, parents, subsidiaries, divisions or affiliated corporations.

The Users’ right to privacy is of paramount importance to CLARITY community.

DATA MANAGEMENT

CLARITY stores any data entered by the User, in a secured format deterring any leakage or misuse. We only retain the basic minimum information which may include but not limited to details like name, age, email ID, for the registration process.

CLARITY may, with Your explicit or implied permission, use the information and data provided by You, to provide a more personalized online experience while using the CLARITY App.

The information or data You share with our ‘Listeners’, is for “your eyes only”.
Any information by Your own choosing and on submitting a request to CLARITY is ‘redacted’, ‘obscured’, and ‘censored’ from everyone, including the employees of CLARITY, as well as the external Listeners We bring in, for Your engagement.
We do not send messages without Your permission.
We send promotional messages with an option to opt-out at any time.
We do not share data with any third party, whatsoever.

No “sensitive personal data” is collected or stored and / or used as per the required statutory guidelines. We also emphasize and actively inform all Users to avoid sharing any “sensitive personal data” with anyone related to, or connected to, or representing CLARITY.

The only purpose of collecting basic required information is to provide You with a secure experience and allow Listeners to engage coherently and cogently.

In general and subject to registration requirements, You may visit CLARITY’s online portal i.e., the CLARITY App without revealing any information about yourself.

SHARING OF DATA WITH THIRD-PARTY

CLARITY does not rent, sell, or shares its Users personal data with anyone, including non-affiliates, except to provide the services as agreed or intended to be generally provided through the CLARITY App or any other service specifically requested by the User.

CLARITY provides Your redacted and censored information to unspecified Listeners who timely engage with CLARITY under strict confidentiality agreements and non-disclosure contracts

However, CLARITY under the statutory law is legally bound to disclose any information that any government organization with proper instructions from the court of law might inquire about or ask for, in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

However, if We in our sole opinion and based on the information You share with Us or the Listener, reasonably believe that You may cause any harm to yourself or to anyone around You, We are at liberty to use any and all the information available with Us to take any action as We deem fit.

CLARITY, as far as its publishing and online involvement is concerned, is only an intermediary as defined under the “Information Technology Act, 2000” and “Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021”, and does not modify and edit or in any way manipulate user-generated contents (if any), and therefore, is protected under law.

INFORMATION COLLECTED INDIRECTLY

CLARITY may, at times, receive or collect some information to operate, provide, improve, understand, support, and market our services, including when You install, access, or use our services. The types of information We receive and collect depend on how You use our services and helps CLARITY in improving the quality of the service. CLARITY reserves the right to utilize the data from Users’ access / use of the CLARITY App—including but not limited to text chats, voice calls, and video interactions—for the purpose of training, enhancing, and maintaining its AI models and moderation systems. This is done solely to ensure the CLARITY App’s integrity, safety, and adherence to community guidelines. All such data is processed under strict confidentiality and privacy protocols.

However, parties are bound to secure each other’s information in accordance with law and maintain each other’s privacy integrity, and ethics and are individually liable for any violations

SENSITITIVE PERSONAL INFORMATION

User and /or Listener are urged not to share sensitive personal information or core medical issues as CLARITY is not a medical facilitator or in any way certified to practice medicine or advice professionally on use of any medication. If such information is shared by the User or the Listener, this would be to their own volition and such data shall be protected as far as reasonably possible by Us. However, We shall not take any responsibility for any such information which the User may have chosen to share on CLARITY App on their own volition or otherwise.

CLARITY takes no responsibility and account for the consensual exchange of information between the User and the Listeners and the any consequences which might follow due to such consensual exchange of information.

PAYMENTS DATA

When You use CLARITY’s application to purchase any of our offered, We process additional information about You, including but not limiting to payment account, transaction information, payment method, amount of payment etc.

When a Party makes any payment on CLARITY’s application, We receive Your bank's name and confirm the bank account for use.

We DO NOT RETAIN any User’s sensitive payment data (any debit card number, expiry date, PIN, OTP, or BHIM UPI PIN), as per the statutory guidelines.

We don’t have access to the BHIM UPI PIN because it is encrypted by Common Library (CL) software provided by National Payments Corporation of India. You may manage, change, limit, or delete Your payment information, through Your Payments settings or by deleting Your account.

EXCLUDED SERVICES

Our services do not provide access to emergency services or emergency services providers, including but not limited the medical, police, fire departments, or hospitals, or otherwise connect to public safety answering points. You are advised to be able to contact Your relevant emergency services providers in Your relevant city or local administration. Our services are limited to providing general non-certified advisory, discussions and guidance only.

DISCLAIMER

YOU USE OUR SERVICES AT YOUR OWN RISK AND SUBJECT TO THE FOLLOWING DISCLAIMERS. WE ARE PROVIDING OUR SERVICES ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE.

WE DO NOT WARRANT THAT ANY INFORMATION PROVIDED BY US IS ACCURATE, COMPLETE, OR USEFUL, THAT OUR SERVICES WILL BE OPERATIONAL, ERROR-FREE, SECURE, OR SAFE, OR THAT OUR SERVICES WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS.

WE DO NOT CONTROL, AND ARE NOT RESPONSIBLE FOR, CONTROLLING HOW OR WHEN OUR USERS USE OUR SERVICES OR THE FEATURES, SERVICES, AND INTERFACES OUR SERVICES PROVIDE. WE ARE NOT RESPONSIBLE FOR AND ARE NOT OBLIGATED TO CONTROL THE ACTIONS OR INFORMATION (INCLUDING CONTENT) OF OUR USERS OR OTHER THIRD PARTIES.

CLARITY RESERVES THE RIGHT TO ALTER ANY OF THE CONDITIONS WITHOUT PRIOR NOTICE TO ANY OF THE PARTIES. CLARITY STAYS COMMITTED TO PROTECTING THE DATA OF PARTIES INVOLVED. YOU RELEASE US, OUR SUBSIDIARIES, AFFILIATES, OUR AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AND AGENTS FROM ANY CLAIM, COMPLAINT, CAUSE OF ACTION, CONTROVERSY, DISPUTE, OR DAMAGES (TOGETHER, “CLAIM”), KNOWN AND UNKNOWN, RELATING TO, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH ANY SUCH CLAIM YOU HAVE AGAINST ANY THIRD-PARTIES.

YOUR RIGHTS WITH RESPECT TO THE PARTIES ARE NOT MODIFIED BY THE FOREGOING DISCLAIMER IF THE LAWS OF THE COUNTRY OR TERRITORY OF RESIDENCE, APPLICABLE AS A RESULT OF YOUR USE OF OUR SERVICES, DO NOT PERMIT IT.

THIS PRIVACY POLICY SHALL AT ALL TIMES BE READ IN CONJUNCTION WITH THE USER TERMS AND CONDITIONS OR THE LISTENER TERMS AND CONDITIONS. IN THE EVENT OF ANY AMBIGUITY, INCONSISTENCY, OR CONFLICT BETWEEN THE PROVISIONS OF THIS PRIVACY POLICY AND THE USER OR LISTENER TERMS AND CONDITIONS, THE DOCUMENTS SHALL BE INTERPRETED HARMONIOUSLY TO GIVE EFFECT TO THE INTENT BOTH

IF ANY PROVISION OF THIS PRIVACY POLICY IS HELD TO BE INVALID OR UNENFORCEABLE, THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT, AND THE INVALID OR UNENFORCEABLE PROVISION SHALL BE DEEMED MODIFIED TO THE MINIMUM EXTENT NECESSARY TO MAKE IT VALID AND ENFORCEABLE.

INDEMNIFICATION

If either the User or the Listener or any party on their behalf or a third party brings a claim (including a "Third-Party Claim") against Us, in relation to any breach by the User or Listener with respect to their obligations as stated under this Privacy Policy, or any other misuse of the services provided on the CLARITY App, then the breaching party , to the maximum extent permitted by applicable law, indemnify, and hold CLARITY and its employees and directors, harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs).

DISPUTE RESOLUTION AND GOVERNING LAW

The governing law shall exclusively be applicable Indian Law. Any dispute arising out of or related to CLARITY or M/s We Heal Private Limited shall be under express jurisdiction of courts at Jhansi, Uttar Pradesh, India.

All disputes shall be first referred to ‘Arbitration’ under sole arbitrator, appointed mutually or through FICCI, and shall either be a lawyer or the High Court or a retired District Judge or a retired senior Bureaucrat with the Government of India.

Arbitrator’s fee shall not be more than as provided for in the ‘model fee’ under the Arbitration and Conciliation Act, 1996, and the language used, shall be English.

With regard to any Party or the Listener based out of India, it would be assumed that the subject matter of any dispute arose in India and shall be subject to the laws of India. Should You choose to proceed to use any of our services, it shall bind You legally, and expressly bar the jurisdiction of any other court or forum except Jhansi, Uttar Pradesh, India.

USER TERMS AND CONDITIONS

We/ CLARITY, are an internet based mobile phone application owned by M/s We Heal Private Limited., CLARITY or M/s We Heal Private Limited may hereinafter be referred to as “Us” or “We” or “CLARITY” as and when the context allows. The user shall hereinafter be referred to as “You”, “Your” or “User(s)”.

CLARITY and You may together be referred to as “Parties” or individually as “Party”.

How We work:

CLARITY allows You to access certain features or content (the “Membership Services”) in exchange for a recurring fee, as applicable (the “Membership Fee”). Your transactions made on CLARITY’s application and any other use of the ‘Membership Services’ are subject to these “User Terms and Conditions”.

You undertake and understand that these terms apply to You, from the moment You download the CLARITY application (hereinafter referred to as “CLARITY App”), available on the concerned application store of Your phone, or download / use/ procure / accessed using any other medium. You further understand and undertake that these User Terms and Conditions are to be read along with our Privacy Policy, and each of these documents is incorporated in each other by reference. These terms are legally binding and the application is governed by the laws of India, and any dispute arising shall be referred exclusively to the court of Jhansi, Uttar Pradesh, India.

Should, the User choose to proceed with CLARITY App, and enjoy its features and Membership Services, it would be held and assumed that You or any party acting under or related to You, have agreed to each and every foregoing term of usage, condition, and liability, and that these terms bind You and CLARITY with the force of law., This document is to be read and applied as a whole.

Ownership of the Website

CLARITY owns or licenses the content on this website. All rights in the CLARITY App are owned and retained by CLARITY. You/User(s) will not remove, alter, or conceal any copyright, trademark, or service mark accompanying the CLARITY App.

CLARITY App name and logo are trademarks of CLARITY and may not be copied, imitated, or used in whole or in part without the prior written permission of CLARITY, except with prior consent.

We declare, and You understand that:

For the purposes of this document, individuals available on the CLARITY App to engage in discussions with Users regarding situations or personal experiences shall be referred to as "Listener(s)".

To the extent possible, We verify all such Listeners associated with Us by conducting due diligence on them., However, We do not conduct verification of each and every assertion made by the Listeners.

We cannot, at any point in time, be held to be responsible, if any information declared by any Listener may prove to be an inaccurate depiction of their portrayal, accomplishment, experience, or circumstance.

You understand that these “Listeners” adhere to Your optimum customer expectation, they are not our employees or under our employment in any way, and are individuals associated with Us for the limited purpose of helping You discuss Your problems, concerns, issues, inhibitions, or general feelings and thoughts, in an associated role (hereinafter referred to as “Experience Sharing Interaction”) and each of these individuals/ Listeners are liable for their own conduct, behavior, disclosures, revelations, advice or suggestion.

You undertake to proceed only with the declared understanding that We are not certified to give or prescribe medical or psychological care of assistance to any User, and are only a platform that enables You to discuss Your problems, concerns, issues, inhibitions, or general feelings and thoughts, with our ‘Listeners’ who, as per their disclosures, have been similarly placed in the past and are may now be in a position to lend You an ear, support You by discussing Your concerns and/ or suggest You alternatives to tackle Your situation, in a non-professional way, without being liable for these discussions. We, CLARITY, actively encourage You to seek professional assistance through government agencies like hospitals, police, fire department, etc., should You be at any medical, psychological, or physical risk, and need help.

You further understand that We as an application, have designed our interface to keep You anonymous, and still put You in touch with people who, as per them, are experienced on the issue and may be equipped to discuss Your issues. (Please refer to our Privacy Policy).

If on the basis of what You choose to share, or choose to ask the Listener, (which We recommend, to keep non-specific, so that Your identity remains untraceable), if any issue or dispute arises, , or any undesirable situation is created by You or the Listener's action or conduct, which may not be in the best of the interests of either of the parties, please do report such incident to Us, as We shall not be responsible or be held liable, even vicariously, for any such circumstance, incident, event, dispute, conflict. You or anyone acting on Your behalf, undertake to keep Us indemnified at all times, under all such circumstance, incident, event, dispute, conflict, that may arise during Experience Sharing Interaction. We encourage You to not track or form an association of any personal nature outside of CLARITY’S App with the Listeners, for Your anonymity and safety.

You acknowledge and agree that CLARITY should not be held liable for any act or conduct of either the User or the Listener that originates from Experience Sharing Interaction. Furthermore, even the Listener shall not be held liable for any wrongful act of the User, and the Experience Sharing Interaction shall not under any circumstances be taken as an instigation to commit any illegal activity by the User.

You undertake to be solely responsible for Your actions, decisions or conduct, while using the CLARITY App, or in any circumstance which relates to, or finds its genesis with reference to CLARITY.

We are not responsible for, and shall not be held responsible for any of Your actions or conduct, which are illegal, self-destructive, or otherwise, anti-social and against the public policy of India. In these circumstances, We expressly distance ourselves from any association with any party as We are only a platform for individuals to interact and discuss and to enable Experience Sharing Intercation, and Shall not be held responsible for incident including but not limited to death by suicide, depression,etc.. We are in the business of giving You an anonymous platform to discuss Your issues, enabling Experience Sharing Interaction and have no control or limit over the conduct of either the User or the Listener using CLARITY App; they shall be held responsible for their actions.

CLARITY declares that the interaction between the Users and the Listeners, is not a professional contract, and the Listener does not tender any professional advice.

CLARITY provides no indemnity towards any loss or damage caused to any anyone (including third Party) be it of any kind. Subject to applicable laws, in no event shall CLARITY be liable to You or any of Your representatives for any claim, demand, or cause of action arising out of or relating to the services, including any actions taken by You based on or in connection with such services. CLARITY’s total liability, if any, shall in no case exceed the amount actually received and retained by CLARITY from You for the Member Services.

CLARITY holds fully qualified consent from both Listener and the User for their interaction with each other.

Use of Services by an Incorporated/Registered Entity

If the User(s) are not an individual and are an incorporated/registered entity/institute/organization seeking to use CLARITY App, the User(s) must enter into an agreement/memorandum of understanding with CLARITY.

Use of Services/Website by Minors

The CLARITY App is only available to persons over the age of eighteen (18) years. We reserve the right to deny the User access to the CLARITY App if it is brought to our attention or discovered that they are under the age of eighteen (18) years and are accessing this CLARITY APP without the consent and guidance of a parent or a legal guardian.

Changes or Discontinuation of Member Services

Clarity reserves the right to change the availability of Member Services. In addition, We reserve the right to modify, suspend, or discontinue any Member Service with or without notice to You and We shall not be liable to You or any third party for any such modifications, suspension, or termination. We may change these User Terms and Conditions from time to time so We encourage You to periodically review the User Terms and Conditions. Your usage of the CLARITY App shall be taken as Your deemed approval to any change in User Terms and Conditions. If You refuse to accept the updated User Terms and Conditions, then Clarity reserves its right to discontinue Your use of the Membership Services.

Removal or Unavailability of Content

In certain cases, the content available within a Member Service may become unavailable due to restrictions from our licensors or other legal or policy reasons. Clarity shall have no liability to You for any such unavailability.

Communications

By using the Member Services, You consent to receive communications from Us including marketing communications including but not limited to newsletters about Clarity features and content, special offers, promotional announcements, and customer surveys, to Your registered email address, phone number or via other methods.

Conduct of User

You/User(s) may only use the CLARITY application for lawful purposes. You/User(s) shall not post or transmit through the CLARITY application or during the use of any of its Services any material that violates or infringes the rights of others or that which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable law.

You/User(s) agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the CLARITY application in any medium; (ii) transmitting spam, chain letters, or other unsolicited email by making use of the services or the CLARITY application; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the CLARITY application; (iii) taking any action that imposes, or may impose in our sole estimation an unreasonable or disproportionately large load on our infrastructure; (iv) uploading invalid data, viruses, worms, or other software agents through the CLARITY application; (v) collecting or harvesting any personally identifiable information, including account names, from the CLARITY application; (vi) using the CLARITY application for any commercial purposes without obtaining necessary permits and consent from Us; (vii) impersonating another person or otherwise misrepresenting Your affiliation with a person or entity, conducting fraud, hiding or attempting to hide Your identity; (viii) interfering with the proper working of the CLARITY application; (ix) accessing any content on the CLARITY application through any technology or means other than those capabilities provided by the CLARITY application; or (x) bypassing the measures We may use to prevent or restrict access to the CLARITY application, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the CLARITY application or the content therein.

Anti-Hacking Provision

You expressly agree not to use the CLARITY App in any manner or for any purpose that is prohibited by this membership contract. In addition, You expressly agree not to:

(1) use the CLARITY App for any purpose that is prohibited by any law or regulation, or to facilitate the violation of any law or regulation;

(2) use or attempt to use any “deep-link,” “scraper,” “robot,” “bot,” “spider,” “data mining,” “computer code” or any other automated device, program, tool, algorithm, process or methodology or manual process having similar processes or functionality, to access, acquire, copy, or monitor any portion of the portal or any data or content found on or accessed through the CLARITY App without our prior express written consent;

(3) obtain or attempt to obtain through any means any materials or information on the CLARITY App that has not been intentionally made publicly available;

(4) in any way bypass or circumvent any other measure employed to limit or prevent access to the CLARITY App or its content;

(5) violate the security of the application or attempt to gain unauthorized access to CLARITY App, data, materials, information, computer systems or networks connected to any server associated with Us, through hacking, password mining, or any other means;

(6) interfere or attempt to interfere with the proper working of the CLARITY App or any activities conducted on or through the application, including accessing any data, content, or other information prior to the time that it is intended to be available to the public on the application;

(7) recording of any conversation or chatting shall also amount to hacking and infringement of the Membership Services.

Note of Caution

Clarity shall not be held responsible for any Force Majeure acts or act of God or any direction given by local authority and the services offered by CLARITY shall be accordingly suspended till further direction. Clarity shall not be liable under any such circumstances, whatsoever.

Clarity does not provide refunds in the event of a price reduction or promotional offering. You agree to pay for any Membership Services that You register and subscribe to (except during a free trial period, if any).

For international Users, CLARITY shall charge Your credit card or any other form of payment for the price listed on the relevant Member Services offer, along with any additional amounts relating to applicable taxes, bank fees, and currency fluctuations.

Once a User recharges their online wallet on the CLARITY App by transferring funds from their bank account using any mode of payment, such funds shall not be eligible for withdrawal or refund back to the bank account.

Other Terms

You acknowledge and agree that certain content available in the Member Services may be considered offensive to some people and that such content may not be labeled as such. Additionally, certain descriptions of Membership Services or content available in the Membership Services are not guaranteed to be accurate. You agree to use the Membership Services at Your own risk and, subject to applicable laws. CLARITY shall not be held liable for any content that You find offensive.

You agree that You are solely responsible for your use of any Membership Service, any breach under the User Terms and Conditions by You and for the consequences (including loss or damage of any kind which CLARITY may suffer) for any such breach. In case of any such damage or loss, You shall keep CLARITY indemnified. .

You acknowledge and agree that You are responsible for paying all Membership Fees in a timely manner and for providing Us with a valid credit card, payment information, or another form of payment acceptable to CLARITY.

Legal Actions

This document shall at all times be read in conjunction with the Privacy Policy. In the event of any ambiguity, inconsistency, or conflict between the provisions of this document and the Privacy Policy, the documents shall be interpreted harmoniously to give effect to the intent of both.

If the User(s) is found degrading, tarnishing, or maligning the image/reputation of CLARITY by spreading hatred, false reviews, or wrongdoing against the CLARITY App or any other associates, strong legal action shall be taken immediately. By using the CLARITY App and its services the User(s) agrees to not engage in any of the aforementioned activities.

Violations of any of the abovementioned clauses by the User may result in legal implications as prescribed by applicable laws.

Termination

CLARITY reserves the right, with or without prior notice, to restrict, suspend, or terminate the User’s access to and use of the Website. Clauses of the User Terms and Conditions that are otherwise applicable will survive termination.